TERMS AND CONDITIONS
The price of goods
- The price of goods is set at the time of the order based on the valid price list.
- The price of transport is set based on the size of the order and the destination.
- All prices are EXW (EX WORKS) and without VAT.
- Kraupner s.r.o. reserves the right to change the prices, even without a previous written notification or a notification issued in any other way.
Order
- An order must be written and sent via email or post; registered customers can place an order electronically using the Kraupner s.r.o. e-shop.
- The minimum order of the spike system consists of one strip; if a customer intends to place an order in metres, then such an order is always to be rounded to full strips of the system.
- As regards all orders, it is necessary to state all the necessary information regarding the buyer (i.e. the name and surname or company name, the exact address for invoicing, the address for the delivery of the goods, a telephone contact number, the company identification number, and the company's tax identification number).
Terms of payment
As regards the placement of the first three orders, payment in advance based on an advance invoice is required. The goods are then dispatched following the crediting of the entire sum of the order to the supplier's account (the number of the invoice is the variable symbol of the payment). Payment via bank transfer has a maturity period of 30 days for long-term customers who adhere to the maturity of invoices. Any bank fees incurred are paid by each party to their own bank.
Terms of delivery
The goods will be delivered via a contracted courier service. The goods will be dispatched as soon as possible based on the work load of the contracted courier service. Delivery times are in days and are individual, depending on the country and specific destination of the delivery (more information can be provided upon request). The place of delivery is established based on the buyer's order. The consignment includes a tax document.
Complaints
- Complaints are governed by the Civil Code or the Commercial Code of the Czech Republic.
- In the event of goods with a defect that becomes apparent during the warranty period, the buyer is entitled to a free-of-charge repair or replacement goods.
- In order to make a complaint correctly, it is first necessary to contact us and agree on the complaint procedure; you can contact us in person, via email, or in writing.
- In the event of sending the relevant goods via post, it is necessary to have made the aforementioned first contact.
- The warranty period will be suspended from the day a complaint is made until the day the buyer is obligated to accept the goods.
Contract withdrawal
- In the event of withdrawal from the contract, the total price of the goods is to be reimbursed; costs for returning the goods are paid by the buyer.
- In the event of withdrawal from the contract, please contact us in writing or via email, and state the number of the invoice for the goods delivered and the date of purchase.
- If you have received and accepted the goods, send them back to our address (our business address) under the following conditions:
- The goods must be in their original and undamaged packaging.
- The goods must not have been used in any way.
- The goods must not have been damaged in any way.
- The consignment must be complete; it must be sent back in the same condition, including accessories and so forth, as when you received it, along with the original receipt.
- The goods are to be sent registered and insured; otherwise, we cannot be held responsible for their loss or damage en route to us.
- Should you fulfil all the above conditions for the return of goods, we shall send you your money via bank transfer to your bank account.
- Should you not fulfil the above conditions for the return of goods, we shall not accept your withdrawal from the contract and shall send you the goods back at your expense.
Settlement of Disputes
Should any disputes arise during the contractual relationship that cannot be resolved through agreement, such disputes shall be resolved in compliance with the laws of the Czech Republic via the Arbitration Court Attached to the Economic Chamber of the Czech Republic and the Agricultural Chamber of the Czech Republic. A judgement of the Arbitration Court is obligatory for both parties to the contractual relationship.
The price of goods
- The price of goods is set at the time of the order based on the valid price list.
- The price of transport is set based on the size of the order and the destination.
- All prices are EXW (EX WORKS) and without VAT.
- Kraupner s.r.o. reserves the right to change the prices, even without a previous written notification or a notification issued in any other way.
Order
- An order must be written and sent via email or post; registered customers can place an order electronically using the Kraupner s.r.o. e-shop.
- The minimum order of the spike system consists of one strip; if a customer intends to place an order in metres, then such an order is always to be rounded to full strips of the system.
- As regards all orders, it is necessary to state all the necessary information regarding the buyer (i.e. the name and surname or company name, the exact address for invoicing, the address for the delivery of the goods, a telephone contact number, the company identification number, and the company's tax identification number).
Terms of payment
As regards the placement of the first three orders, payment in advance based on an advance invoice is required. The goods are then dispatched following the crediting of the entire sum of the order to the supplier's account (the number of the invoice is the variable symbol of the payment). Payment via bank transfer has a maturity period of 30 days for long-term customers who adhere to the maturity of invoices. Any bank fees incurred are paid by each party to their own bank.
Terms of delivery
The goods will be delivered via a contracted courier service. The goods will be dispatched as soon as possible based on the work load of the contracted courier service. Delivery times are in days and are individual, depending on the country and specific destination of the delivery (more information can be provided upon request). The place of delivery is established based on the buyer's order. The consignment includes a tax document.
Complaints
- Complaints are governed by the Civil Code or the Commercial Code of the Czech Republic.
- In the event of goods with a defect that becomes apparent during the warranty period, the buyer is entitled to a free-of-charge repair or replacement goods.
- In order to make a complaint correctly, it is first necessary to contact us and agree on the complaint procedure; you can contact us in person, via email, or in writing.
- In the event of sending the relevant goods via post, it is necessary to have made the aforementioned first contact.
- The warranty period will be suspended from the day a complaint is made until the day the buyer is obligated to accept the goods.
Contract withdrawal
- In the event of withdrawal from the contract, the total price of the goods is to be reimbursed; costs for returning the goods are paid by the buyer.
- In the event of withdrawal from the contract, please contact us in writing or via email, and state the number of the invoice for the goods delivered and the date of purchase.
- If you have received and accepted the goods, send them back to our address (our business address) under the following conditions:
- The goods must be in their original and undamaged packaging.
- The goods must not have been used in any way.
- The goods must not have been damaged in any way.
- The consignment must be complete; it must be sent back in the same condition, including accessories and so forth, as when you received it, along with the original receipt.
- The goods are to be sent registered and insured; otherwise, we cannot be held responsible for their loss or damage en route to us.
- Should you fulfil all the above conditions for the return of goods, we shall send you your money via bank transfer to your bank account.
- Should you not fulfil the above conditions for the return of goods, we shall not accept your withdrawal from the contract and shall send you the goods back at your expense.
Settlement of Disputes
Should any disputes arise during the contractual relationship that cannot be resolved through agreement, such disputes shall be resolved in compliance with the laws of the Czech Republic via the Arbitration Court Attached to the Economic Chamber of the Czech Republic and the Agricultural Chamber of the Czech Republic. A judgement of the Arbitration Court is obligatory for both parties to the contractual relationship.